DWP Information Architects - Products Update Oct 2018Announcements

Take advantage of the recent agent update to experience the new modernized NetCare RMM platform.
Log in to the Devices page today to take advantage of intuitive, centralized resource management with faster performance and streamlined workflows. Easily identify desktops and servers that require action and execute those actions, create dynamic device groups based on custom criteria, set preconfigured or custom alert thresholds for desktops, and run tasks or simple sequences of tasks on those resources or groups.

 

NetCare Support Portal

Two-factor authentication options enabled for the mobile portal.
To ensure consistent security across platforms, beginning October 27 users will be able to employ all two-factor authentication options in the mobile app in addition to the ITSupport Portal.

Multi-factor authentication added to NOC.
To add another layer of security and comply with regulatory requirements, we will add two-factor authentication to all NOC users beginning November 1.

NetCare RMM

Task execution improvements.
We will improve the user experience with the task RUN menu. Search functionality will update contextually and dynamically when running tasks.

Ability to disable task and sequence details.
We will add more control and convenience by introducing drop-down functionality to Disable or Enable a task or sequence execution from the Device Details page.

NetCare Security

Popup added when Webroot DNS enabled.
To improve opt-in for Webroot DNS protection through Product Options, we will add a pop-up message in the NetCare Support Portal confirming selection during site set up or editing.