The bad news!

Some of Apple's iPhone 12's have sound issues. If you own an iPhone 12 then you are probably already aware of this.

The good news is that Apple has moved on the issue fairly quickly. The company has introduced a new free-of-charge service program for impacted iPhone 12's. If your device is defective, you can have it repaired at no cost to you.

Apple recently published a blog post about the issue:

"Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021. If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service."


You've got three different options

  • You can take it to the nearest Apple Authorized Service provider and have it repaired.
  • You can take it to the Apple Retail Store nearest you.
  • Or you can contact Apple Support and arrange mail in service via an Apple Repair Center.

If you select this last option, you will receive instructions about where to mail your device when you complete the service request on the Apple Support page.

Apple's quick response here demonstrates once again why the company has an almost Evangelical following. Whether you like the company and the products they make or not give credit where credit is due. The company has a long history of taking good care of its customers.


My perspective

Kudos to Apple. While it's unfortunate that the malfunction exists, the company has made it delightfully easy to get it fixed.


Like Siskel and Ebert used to say: "Two thumbs up"


By Denis Wilson

Cybersecurity Expert, Small Business Technology Consultant, Managed Services Provider, Managed IT Support

Thanks for reading this short post. For more tips on thriving with small business technology, check out the other blog posts at DWPIA Blogs. You can also find me on LinkedIn, Facebook, and Twitter

I am also a published author and speaker on cloud computing, work@home, and cybersecurity. I work extensively with business and professional associations to provide free small business technology education programs.


Contact me if you would like me to speak for free to your association

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